Delivery and Returns
Orders under £35 can be sent using the following services:
2nd Class – £3.00 Please allow 3-5 working days for delivery
1st Class – £3.70 Please allow 2-3 working days for delivery
Tracked 24 – £5.50 Orders placed before 12.00 Monday - Friday will be posted same day for delivery the next working day. Orders placed after 12.00 Monday-Friday will be posted the next working day. Orders placed over the weekend will be posted on the following Monday.
We have a 7 day cooling off policy in line with the UK Distance Selling Regulations set out for all online retailers, beginning on the day after the goods are received.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and returned at your cost.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned.
Additional non-returnable items:
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 7 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.