TERMS OF SERVICE
We will always do our best to make sure you’re happy here at Out of the Box Gifts. If you’re curious about the finer details of our business (a.k.a. our terms and conditions) you’re in the right place – all of our legal bits and pieces are below.
ABOUT US
Our website www.outoftheboxgifts.co.uk is owned and operated by Out of the Box Gifts Ltd. (company number 10480441) and trades as:
Out of the Box Gifts
Silverdale,
Trouthall Lane,
WA16 9RZ
GET IN TOUCH
Whether you’d like to place an order or want to ask us something, we’re here to help. Our core office hours are 9am until 3pm Monday to Friday, but we regularly check our emails outside of these hours too.
Email us: hello@outoftheboxgifts.co.uk
Call us: +44 7580061227
ORDERS & CONTRACT INFORMATION
Your order is accepted and a contract is formed between Out of the Box Gifts and you only when we dispatch the item(s) you have ordered.
A contract is not formed at the point when payment has been taken by Out of the Box Gifts, or at the point when you receive an email from Out of the Box Gifts acknowledging receipt of your order.
Until the item(s) are dispatched, the order may not be accepted by Out of the Box Gifts or may be cancelled by you.
PAYMENT INFORMATION
We gladly accept payments via PayPal, ShopPay, Visa, Visa Electron, MasterCard, Maestro and American Express via our secure website.
All items are sold in Pounds Sterling (GBP), though we happily accept credit card payments from all over the world.
CANCELLATION INFORMATION
Under the Consumer Protection (Distance Selling) Regulations 2000 you have the right to cancel your order within a period of 7 working days. The period of 7 working days begins on the day after the day you receive your item(s). You must inform us of your wish to cancel in writing either by letter or email within this period, and must take reasonable care of the item(s) and not use them.
Please return item(s) to us in their original packaging as soon as possible after informing us of your wish to cancel. We cannot be held responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If item(s) are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage.
For full details of your rights under the Distance Selling Regulations, please contact your Citizens’ Advice Bureau.
Please note: this information does not apply to our wholesale customers.
NOT RIGHT? NO PROBLEM
Returns can be made within 30 days of receipt of your order. For further information on our returns policy, please click here.
COMPLAINTS
We welcome and learn from feedback, comments and complaints so please call us on +44 7580061227 – we are more than happy to help. If you prefer, please email hello@outoftheboxgifts.co.uk or write to us at:
Customer Services
Out of the Box Gifts
Silverdale,
Trouthall Lane,
WA16 9RZ
OWNERSHIP OF GOODS
Ownership of goods will pass to you when full payment has been received. This includes full payment for all relevant taxes and delivery charges.
PRIVACY POLICY
Our privacy policy sets out how we use and protect any information that you give us when you use this website. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with our privacy statement. Please find our full privacy policy statement below:
COOKIE & PRIVACY POLICY
PROMOTIONAL CODES
From time-to-time we advertise promotional codes for you to enjoy. Sign up to our email newsletter to find out about these. To redeem a code, simply type the code into the promotional code field in the bag or checkout section of the site, click the apply button and the relevant discount will be automatically deducted from the final price of your qualifying purchase. If you forget to enter the promo code at the time of purchase as specified above, your purchase will not be eligible for the discount. Discounts may not be claimed after you have confirmed your purchase on the site.
Codes cannot be applied to any prior online orders. Codes cannot be used in conjunction with any other promotional codes. A code’s value is as stated and no transfer, substitution or exchange for cash value for products can be made as part of the offer. Codes cannot be used against the purchase of gift cards. Thought Fashion Ltd reserve the right to withdraw or vary any offer at any time. Any item refunded will be refunded at the discounted price. For further information on returns, exchanges and refunds please refer to our refunds page here.
Unless stated, all Free Delivery promotional codes exclude International Delivery and Next Day UK Delivery.
CHANGES TO TERMS & CONDITIONS
We reserve the right to alter these Terms and Conditions at any time. However, this right shall not affect the existing Terms and Conditions accepted upon making your purchase.
